CUSTOMER CARE
Return & Refund Policy
You may request a return within 30 days of receiving your purchase.
Ordinary Returns
For change-of-mind returns, products must be unused, in their original condition and original packaging, with all included components. There is no restocking fee.
How to Request a Return
Email [email protected] with your order number and the reason for your request. Please obtain return authorization and confirm the return address before sending goods. Returns are sent to qwintesse, 132 Rue Pasteur, No. 112, 27160 Breteuil, France. This is an international return address for U.S. customers.
Return Shipping Costs
For a change of mind, you are responsible for return shipping costs, including the cost of shipping to France. If we made an error, or an item arrives damaged, defective or incorrect, we cover the return shipping cost; contact us to arrange it.
Damaged, Defective or Incorrect Items
Contact [email protected] with your order reference and a description of the issue so we can arrange the appropriate resolution. The unused-condition and original-packaging requirements for ordinary returns do not prevent a claim for damage, a defect or an incorrect item.
Inspection & Refunds
After the returned goods are received and inspected, we will confirm the refund decision. Once approved, the refund will be returned automatically to the original payment account within 10 calendar days.
Questions
For return or refund questions, email [email protected].