Frequently asked.

9 mm snap-off cutters suit light paper and card tasks. The 18 mm and 25 mm formats offer wider blades for packaging and workshop projects. Craft knives use small shaped blades for detail work. Check each product’s listed format and intended use.

Each individual cutter includes one fitted blade. Craft knives also include a protective cap. Atelier Precision Set includes two handles, protective caps and six blades—two each of No. 11, No. 16 and No. 17—in a fitted case.

We ship free of charge to the 50 U.S. states and Washington, DC. U.S. territories and APO/FPO/DPO addresses are excluded.

Handling takes 1–2 business days and transit is estimated at 3–4 business days after dispatch, for an estimated total of 4–6 business days from the applicable processing start date. These are estimates, not guarantees.

07:00PM (GMT-06:00) Central Standard Time (Chicago), fixed all year without daylight saving changes. Orders before the cut-off on a business day enter handling that day. At or after the cut-off, on weekends or on U.S. federal holidays, handling starts the next business day.

Standard shipping is free for eligible destinations. Checkout tax is $0.00; this is not a statement of legal tax exemption.

Contact [email protected] within 30 days of receipt with your order number and reason. Obtain authorization before returning to our company address in France. Ordinary returns must be unused, in original condition and packaging, with all included components.

We cover return shipping for our error, damaged, defective or incorrect items. For a change of mind, you pay return shipping to France. No restocking fee applies. Ordinary unused and packaging requirements do not prevent claims for damage, defects or incorrect goods.

After we receive and inspect the return, we confirm the decision. Approved refunds are returned automatically to the original payment account within 10 calendar days.

Contact [email protected] with your order reference when available. Submitting checkout is not by itself confirmation of an accepted or paid order.

Retract, fold or cap the blade as appropriate. Keep the tool dry and away from children. Follow the material-specific care instructions on the product page and dispose of used blades in a suitable puncture-resistant container.